SPAN's ITSM and RIM practice provides support of both Mainframe and Open systems. The service offering is designed to provide enterprises with access to best-in-class technology, process and people. SPAN's offering and add-on services are flexible outsourcing solutions that address many of the critical business issues IT Managers are facing today. The offerings are tailored towards solving specific business problems that run across enterprises within multiple vertical industries.

SPAN has different support models, which are tuned to suit the requirement of clients accordingly. The support model consists of onsite, offshore, near shore and onsite/offshore combination. The offshore model provides the significant cost advantage for 24 x 7 support coverage by leveraging the time difference. SPAN also can provide offshore Support through Offshore Center at Bangalore India, which can be connected to client hub in USA or Europe over dedicated links

SPAN provides some of the following services for the above areas:

	ITSM Mainframe
	ITSM Open Systems