ITSM Services

ITSM Mainframe

Remote Mainframe Operations Support functions

SPAN is providing stable and reliable operations to the customer community running business critical systems. The operations support model is fully aligned with ITIL methodology. The latest IBM mainframe Z 10 servers with 17000 MIPS along with high availability storage devices with 640 TB disk and 3000 TB tape capacity are installed at Oslo, the capital of Norway to fulfill the fast growing and ever changing customer demand. There is capacity of handling 80000 workstations for remote operation.

The SPAN Mainframe IT Infrastructure & Operations team is responsible for providing remote support from Bangalore, the IT hub of India for the customers spread across Nordic regions. The following are the key activities carried out by SPAN Mainframe Operations team.

Provide support to the customers across Scandinavian region covering Norway, Sweden, and Denmark
Consistently delivering cost effective on time quality service support using ITIL framework
24 x 7 operations & system programming support for IBM Mainframe z/OS mainframe systems through onsite/offshore service support model

Z/OS implementation, upgrade, and support
CICS transaction system maintenance and Support
DB2 Database administration & support
MS administration & support
MQ administration & support

Enterprise Monitoring
Production Scheduling & Control Level 1, Level 2 & Level 3 Incidents, Problems, and Change management
Manage, monitor performance, and utilization of resources, provide technical analysis, reporting to management including utilization, availability and response time
Make recommendations and implement best practices improvements for mainframe systems environment including system optimization, change methodologies and operational procedures
Assist Mainframe Management team with technology and capacity planning in accordance with business need and latest technologies
Perform testing of new version and upgrades for systems, subsystems, code or products Manage and control data storage by establishing, implementing, and adhering to storage management policies, standards, and procedures
Provide support in building disaster recovery plan based on defined requirements, procedures, and assist with execution of disaster recovery exercises
Work with in-house IT support groups on security, hardware configuration, and system and application backup/recovery procedures
Create and maintain complete systems and technical documentation in relation to scope of services and responsibilities
Building competency across latest technology & skill areas

SPAN's offering and add-on services are flexible outsourcing solutions that address many of the critical business issues IT Managers are facing today

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